Fabrik gives you real-time, structured engagement with customers that yields progressively deeper data insights through personal, human connections.
Throw a real-time ‘Fabrik’ over your community
The fast pace of technological change and adoption has made customer engagement increasingly difficult to manage. Technology afford customers and companies many options for engagement, but how can companies keep track of the flow of information in and out of the organisation? More importantly, how can this engagement retain the authenticity of a real, intimate, human connection? To address this, Fabrik creates real-time information and service convergence through its three key approaches: Context, Conversation, and Choreography.
An ecosystem of possibilities
immedia has created intellectual property for the media industry in the real-time digital space for over 2 decades. Fabrik is created, developed and delivered through a team of media veterans with an undeniable track record, such as Phil Molefe (Chairman of the NFVF) and Anice Hassim (founder of immedia). The team has delivered mobile and cloud-first solutions for clients such as DStv, SuperSport, Computicket and the Springboks.