Frequently Asked Questions



Please note that not all FAQs will be applicable to your app.


INDEX

  1. How to listen to podcasts

  2. How to send a message

  3. How to send a voice note

  4. How to register on the app

  5. What should I do with a One Time Pin (OTP)?

  6. How to activate push notifications

  7. How to disable push notifications

  8. How to join a channel/conversation

  9. How to opt out of a conversation/channel

  10. How to start/stop the livestream.

  11. How to change your cellphone number

  12. How to edit/upload your profile picture

  13. How to edit your username

  14. How to update your email address

  15. How to change/upload your birthdate

  16. How to delete your profile

  17. How to send images/videos

  18. How to send documents in a conversation

  19. How to request app support

 

How to listen to podcasts


To listen to podcasts:

  1. Tap on the “Rewind” button at the bottom left of your screen. The podcast screen will appear

  2. Scroll through the list of podcasts and press the play icon next to your chosen podcast to listen to it.

  3. To search for a specific podcast, simply tap the magnifying glass icon at the top right of your screen. The search screen will appear.

  4. Tap the arrow to choose from a list of categories. Or tap the magnifying glass and type in your desired podcast.

To share to podcasts:

  1. Follow step one above and locate the podcast you wish to share.

  2. Tap the sharable icon on the right side of the podcast.

  3. Choose the app in which you would like to share the podcast and send.


 

How to send a message


To send a message in a conversation:

  1. Tap on the "Messages" tab in the navigation bar at the bottom of your screen.

  2. Locate the relevant conversation/channel and tap on it.

  3. At the bottom of your screen, you will see "Type a message." Tap on it. Type your message. You can also send voice notes, images/videos, and documents in a conversation.

  4. When you are done, tap the arrow on the right side of your screen to send.


 

How to send a voice note


To send a voice note in a conversation:

  1. Tap on the "Messages" tab in the navigation bar at the bottom of your screen.

  2. Locate the relevant conversation/channel and tap on it.

  3. At the bottom right of your screen, you will see a microphone icon.

  4. To begin recording, press and hold on the microphone icon.

  5. You will need to hold down the icon until you are done with your recording.

  6. When you release the icon, the voice note will automatically be sent to the conversation.


 

How to register on the app


You will need to register on the app in order to send and receive messages, voice notes and images:

  1. Tap on the three bars at the top left side of your screen. This will open a menu.

  2. Tap the "Sign in" option.

  3. Enter in your mobile number (including the 0) and agree to the Terms and Conditions by checking the box.

  4. Tap the "Continue" button.

  5. A 6-digit number called an OTP (One Time Pin) will be sent to your cell phone as an SMS. This will either be filled in automatically by your device, or you will be required to fill it in manually in the underlined field provided. If you did not receive the OTP, follow these steps What should I do with a One Time Pin (OTP)?

  6. Tap on the "Confirm" button.


You are now successfully registered on the app


 

What should I do with a One Time Pin (OTP)?


An OTP, or One Time Pin, is a special pin that acts as a precaution against someone trying to access your app on a different device. It is a 6-digit number that our system will automatically generate and send via SMS to the cellphone number with which you registered. To ensure security, the number is only valid for 10 minutes, so you will need to complete your registration or sign-in process within that time. If your OTP does expire, you will need to request a new one by entering your cellphone number again.

  1. When registering a new account or signing back into the app, you will be required to enter in your cellphone number.

  2. For verification purposes, a One Time Pin (OTP) will be sent to the number you have provided.

  3. Once you receive the OTP, enter it into the underlined field provided.

Find out more about How to register on the app.


 

How to activate push notifications


To activate push notifications:

  1. Tap on the "Messages" tab in the navigation bar at the bottom of your screen.

  2. Locate the conversation/channel for which you would like to receive notifications and tap on the grey bell icon to the right. (You might need to give the app permission to send you notifications. If this is the case, tap "Allow" on the popup box that appears)

  3. Once the bell turns green, you will be able to receive push notifications for that channel.


 

How to disable push notifications


To disable push notifications:

  1. Tap on the "Messages" tab in the navigation bar at the bottom of your screen.

  2. Locate the channel you would like to disable notifications for and tap on the green bell icon on the right side.

  3. A popup box will appear with the message "Are you sure you want to mute?" Tap the "Yes" button to confirm.

  4. Once the bell turns grey, your push notifications will be disabled for that channel.


 

How to join a channel/conversation


To join a channel/conversation:

  1. Tap on the "Messages" tab in the navigation bar at the bottom of your screen.

  2. At the bottom of your screen, the channels(s) you have not joined yet will be greyed out.

  3. Locate your desired conversation and tap on the grey power icon on the right side.

  4. Once the power icon turns green, you will have access to that channel.


 

How to opt out of a conversation/channel


To opt out of a conversation/channel:

  1. Tap on the "Messages" tab in the navigation bar at the bottom of your screen.

  2. Locate the conversation you would like to leave and tap on the green power icon on the right side.

  3. A confirmation box will pop up with the message "Are you sure you want to leave?." Tap on the "Yes" button to confirm.

  4. Once the power icon turns grey, that channel will be greyed out.

  5. Here is how you can re-join a conversation and channel: How to join a channel/conversation.


 

How to start/stop the livestream.


To start the livestream, simply tap on the play icon, which looks like a right arrow, at the bottom left of your screen. To stop the livestream, simply tap on the stop icon, which looks like a solid square, at the bottom left of your screen.


 

How to change your cellphone number


If you have changed your phone number, please log out of your current profile and log back in with your new number. You will then follow the normal sign in process thereafter.

For more details on that process, please view more information on How to register on the app.


 

How to edit/upload your profile picture


To upload or edit your profile picture:

  1. Tap on the three bars at the top left of your screen. This will open a menu.

  2. Tap on the "My Profile" option.

  3. Tap on the picture next to your username. This will open your gallery.

  4. Select your desired picture and tap the tick at the top right of your screen.

  5. Once your profile picture is uploaded, tap the "Save" button on the top right.


 

How to edit your username


To edit your username:

  1. Tap on the three bars at the top left of your screen. This will open a menu.

  2. Tap on the "My Profile" option.

  3. Tap on your username and edit as desired.

  4. When you are done, tap the "Save" button on the top right


 

How to update your email address


To edit or upload your email address:

  1. Tap on the three bars at the top left of your screen. This will open a menu.

  2. Tap on the "My Profile" option.

  3. Locate the "Email" option.

  4. Type in your email address.

  5. Tap on the "Save" button on the top right.


 

How to change/upload your birthdate


Your app's brand owner has access to all the information that you upload in your profile. If the app's profile section requests your birthdate, please refer to your app's privacy policy for details on how your information is being protected. To edit or upload your birthdate:

  1. Tap on the three bars at the top left of your screen. This will open a menu.

  2. Tap on the "My Profile" option.

  3. Locate the "Date of Birth" option.

  4. Enter in your date of birth by selecting the appropriate date.

  5. Tap on the "Save" button on the top right.


 

How to delete your profile


If you wish to suspend your profile, simply just sign out. You may sign back in at a later stage. If you want to delete your profile completely, you can make a request (by following the steps in this article: How to request app support) and we will remove you.


 

How to send images/videos


To send images or videos in a conversation:

  1. Tap on the "Messages" tab in the navigation bar at the bottom of your screen.

  2. Locate the relevant conversation and tap on it.

  3. At the bottom right of your screen, you will see a camera icon. Tap on it.

  4. Select the images or videos that you wish to send. (You might need to grant the app permission to access your media. If this is the case, tap "Allow" on the popup box that appears).

  5. You can add a caption to the image/video if you wish to do so.

  6. When you are done, tap the arrow on the right side of your screen to send.


 

How to send documents in a conversation


To send a document in a conversation:

  1. Tap on the "Messages" tab in the navigation bar at the bottom of your screen.

  2. Locate the relevant conversation/channel and tap on it.

  3. At the bottom of your screen, you will see an attachment icon. Tap on it.

  4. Select the document that you wish to send. (You might need to grant the app permission to access your media. If this is the case, tap "Allow" on the popup box that appears).

  5. You can add a caption to the document if you wish to do so.

  6. When you are done, tap the arrow on the right side of your screen to send


 

How to request app support


If you are experiencing technical issues with your app you can request app support and one of our team members will be in touch with you within one business day. How to request app support:

  1. Tap the three bars at the top left of your screen. This will open a menu.

  2. Tap the "Request App Support" button located just above the "Sign Out" option.

  3. A new page will open with some of the fields already filled in. In the blank space under your email address, type out your issue/concern with as much detail as possible.

  4. When you are finished, tap the "Submit" button.

  5. You will receive an automated confirmation of your request in your email as well as a link to track your query.