As any online community grows in size and chattiness, it's crucial that members feel that they are in a safe and respectful environment that upholds their values.
At the same time, as a community administrator, it can be a concern when considering how to create a safe space where members within large, highly-engaged audiences behave respectfully.
Engagement is important - the lifeblood of any online community - but it’s equally important that community administrators have a way to manage that engagement without lengthy additions to existing workflows.
App stores like Google’s Play Store and Apple’s App Store also have strict requirements protecting app members from user-generated content they deem 'objectionable,' and require developers to provide a method for members to flag this content.
In our aim to make sure your app is compliant and passes all requirements from the app vendors, Fabrik app members now have the ability to report content they deem inappropriate within a conversation, or block members they'd prefer not to see messages from in future.
Your team as the community administrators will then be prompted to review the reported content and choose to either remove or retain that content based on your community guidelines.
Here's how the planned changes will help you manage your community with ease.
How can your audience report objectionable content?
The new 'Report a Message' and 'Block Member' options within your app are accessed by long-pressing on the particular message the individual would like to report, or a message sent by the individual they'd like to block.
a) Block/report another member
'Block Member' will result in any content being shared by that particular member being hidden to the member who blocked them.
b) Report a piece of objectionable content
'Report Message' will flag that piece of content to community admins, to be reviewed based on the reasons provided by the reporting member.
How can your team moderate content?
Step 1: Access Community Centre to view a consolidated list of all content that has been repor