Issue: While installing the app on Android, you may get a security warning.
On Android 8 or higher, you get a dialog such as “Chrome, For your security, your phone is not allowed to install unknown apps from this source”.
Click the Settings button of that dialog and toggle Allow from this source.
Alternatively you can navigate to Phone settings > Apps & Notifications.
Find the browser application list, tap Advanced then Install unknown apps then toggle Allow from this source.
On Android 7 or lower:
Navigate to the device Settings the into the Security category.
Under the Device Administration category, toggle Unknown Sources. Then try to install the application again.
Please note that some device manufacturers might customise the settings screen and the menu entries can have different names or be at a different location.
Issue: While installing the app, you get an error stating “There Was A Problem Parsing the Package”.
This error could be caused by one of the following reasons:
The file download may be incomplete.
The application might not be suitable for your hardware or Operating System version.
Security Settings
The APK file could be corrupted.
The name of the package changed after signing.
To troubleshoot this, try reinstalling the app. If that doesn’t work, please contact us again and we will help resolve the issue.
