subscription Details
APP SERVICES
Starter
Essentials
Enterprise
Android Smartphone App
✓
✓
✓
iPhone App
✓
✓
Huawei App
On request
On request
Branded app design
✓
✓
✓
Unlimited App downloads
✓
✓
✓
Updates & Bug-Fixes
✓
✓
✓
App store Submission Service
✓
✓
✓
App store Management Service
✓
✓
Free Messaging from the App
✓
✓
✓
Chat Channels
1
3
15
App Tabs
3
4
5
Outbound Channels
3
5
15
Live stream integration
✓
✓
✓
Podcast stream integration
✓
✓
✓
Social Feeds
✓
✓
✓
Website Feeds
✓
✓
✓
Additional Services
App store Management Service
Monthly service cost
Google Play Store Account
$25 once-off to be paid directly
Apple App Store Account
$99 annually to be paid directly
Custom user interface
Once-off cost
YouTube integration
$75 / €65 / R995 per month
Live streaming
Starter
Essentials
Enterprise
Live Stream Quality
32kbps or 64 kbps
32, 64 or 128kbps
32, 64 or 128kbps
Maximum Concurrent Streams*
1 000 streams @ 32kbps
2 000 streams @ 32kbps
10 000 @ 32kbps
Live Stream Channels
1
1
2
Live Stream Audio Archival
6 months
2 years
5 years
App Live Stream Player
✓
✓
✓
Website Live Stream Player
✓
✓
✓
Live Stream Hardware ​**
1 included
1 included
1 included
Live Stream ​​Backup Hardware
-
-
1 included
Live Stream Monitoring & Alerting
✓
✓
✓
Live Stream Analytics & Reporting
✓
✓
✓
*Maximum Concurrent Streams selection:
Starter: Choose between 1,000 @ 32kbps OR 500 @ 64kbps
Essentials: Choose between 2,000 @ 32kbps OR 1 000 @ 64kbps OR 500 @ 128kbps
Enterprise: Choose between 10,000 @ 32kbps OR 5,000 @ 64kbps OR 2,500 @ 128kbps
​
**Intel Nuc Mini PC device & Remote managed service
Additional Services
Additional Live Streams
$7 / €6 / R95 per 100 concurrent streams
Live Stream ​​Backup Hardware
$60 / €50 / R895 per month
Icecast integration
$7 / €6 / R95 per month
Icecast Streaming Fee
$7 / €6 / R95 per 100 concurrent streams
Podcasting
Starter
Essentials
Enterprise
Create Podcasts from Live Stream
✓
✓
✓
Upload Audio Files
✓
✓
✓
Pre-sets
3
10
20
Categories
✓
✓
✓
Podcast Archive
6 months
2 years
5 years
App Podcast Player
✓
✓
✓
Website Podcast Player
✓
✓
✓
Podcast Analytics & Reporting
✓
✓
✓
Messaging
Starter
Essentials
Enterprise
Administrator Accounts
5
10
15
Receive messages from the App
✓
✓
✓
Twitter Feed integrations
1
3
5
Facebook Feed integrations
1
3
5
Total Inbound Messages
Unlimited
Unlimited
Unlimited
Total Push Notifications per month*
300 000
1 000 000
5 000 000
Member Registration OTP SMSes
12 000
60 000
90 000
Message Archive
6 months
2 years
5 years
Additional Services
$60 / €60 / R1000
$40 / €40 / R700
$30 / €30 / R500
Additional Push Notifications
(per 100,000 messages)
Location Dependent
Location Dependent
Location Dependent
Additional Outbound SMSes
(per 1,000 SMSes)
*Frequency of messages is limited to 1000 per minute.
Support
Starter
Essentials
Enterprise
Self-help Guides & FAQs
✓
✓
✓
Office-hours Email Help-desk
✓
✓
✓
Office-hours Email Help-desk for your app members
✓
✓
✓
Support via Private Live Chat -
6am-10pm SAST Monday to Friday
-
✓
✓
Telephonic - 6am-10pm SAST Monday to Friday
-
-
✓
Once-OFF Training
Starter
Essentials
Enterprise
Administrator Set-Up
✓
✓
✓
Product Training
Content
2-Hour Workshop
2-Hour Workshop
Fabrik Welcome Session
Content
2-Hour Workshop
Half-day Workshop
Launch Set-Up & Training
Content
2-Hour Workshop
Half-day Workshop
