Life in a converged world

Technology disruption has created chaos with real-time flow of information into and out of organisations.

Together with the old ways of engagement, new and ever evolving digital methods are overwhelming the ability of the organisation to bring structure and accountability to their engagement with customers.

Disruption is one side of the coin but convergence is the other, and by adopting a fully convergent, conversational and community-driven cloud platform like Fabrik, organisations can leverage the benefits of real-time, structured engagement that offers intimacy, personality and data insights that deepen and grow over time.

With convergence, you and the customer you serve are one community with shared value creation.

With the intimacy and expression empowered by Fabrik, the organisation and the humans it serves are truly blended into one community – a community with shared value exchange and respect around the purpose that bonds it.

Fabrik brings structure to your community and allows you to harness the power of this technical and human convergence, while leveraging the operational efficiencies, real-time insights and new opportunities digital can bring to your business.

Now you can build trust by broadcasting publicly, but engaging privately with no leakage of data, no third party observing and harvesting your community’s information or patterns, and no lag in your engagement.

Are you where your customers want you to be?

Are you real-time enough?

Are you intimate enough?

Are you respectful enough?

While making engagement easy, Fabrik is also writing a data track to the cloud so that you can leverage the power machine learning, AI and cognitive services for your own organisation – just like the global players can.

While making engagement easy, Fabrik is also writing a data track to the cloud so that you can leverage the power machine learning, AI and cognitive services for your own organisation – just like the global players can.

Fabrik deploys all of the basic elements to get you started: a cloud backend service to structure data, engagement and integrate with other sources; native app service points in all the major app ecosystems; our “Cloud Concierge” engagement platform; and dashboards and workflows to act quickly on issues as they arrive.

You can have your own “data track” to your business that is as accessible or resonant as a sound track. 

Can you hear the music of your business?

Categories: Blog